5 Reasons Why Retail Businesses Love Feedbackly
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers you a treasure trove of data about your customers and their expectations and perceptions of your business. Did you know that you can profit and grow significantly with customer feedback? […]
Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention to improving customer experience is the key strategy to attract and retain clients and grow sustainably in the long run. Feedbackly is a tool you can use to optimize Customer Experience […]
Top 3 Features of Feedbackly That Our Customers Love
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer feedback. If you are a first-timer wondering what it is – Feedbackly is an integral CX-related tool that helps you identify, gather, and analyze customer feedback through surveys from multiple […]
Why Is It Important to Measure Customer Effort Score (CES)
Today, customers are hunting for convenience and ease. They are no longer ready to go through a time-consuming buyer journey to get hold of “fabulous” products. The pandemic, COVID-19, has made it clearer with customers switching to online stores, relying on doorstep delivery, and expecting prompt service. Have you ever considered how easy or difficult […]
The Main CX Terms that You Should Know
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business world. But, the importance of CX is being realized by both small and large companies today. If you are new to the field of CX or hoping to integrate CX […]
CX as an Opportunity on the Markets
Although CX has been repeatedly indicated as a top priority in the business industry at present, the statistics present a different story. While companies are beginning to realize its importance, only 24% take the effort to measure the impact of CX, and just 1 out of 10 companies actually do it right! Thinking what could […]
Digital Changes in CX after Covid-19
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important to consider how customer perceptions, requirements, and behavioral patterns have changed over the course of time. The digital space is an unignorable facet when factoring post-pandemic transformations. As the public has […]
CX Do’s and Don’ts in Retail Industry
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many competitors selling close substitutes of its products and want a non-price strategy to set them apart. However, when designing an effective customer experience strategy, it is important to have a […]
How to Use Social Media to Elevate Customer Experience
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate, engage, and build relationships with customers. You no longer have to wait until customers enter your store to show that your service is exceptional, and your brand is awesome. Social […]