How Poor Online Reputation Can Affect Customer Experience?
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you can be a step ahead in watching your brand shine. Disregard it, and you will soon be gaping at your downtrodden business. In this day and age, almost every business […]
CX is the Competitive Advantage You Need to Execute Now
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in the market today, things have taken a shift. Customers are keen on brands that emotionally appeal to them in terms of commendable treatment. They look into the quality of customer-brand […]
Don’t Put your CX Strategy on Hold Because of COVID-19
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to stay afloat – and the retail industry is being disproportionately affected. During times like these, it is easy to let the panic take over and call an end to programs […]
The 4 Cornerstones Of Customer Experience
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to operational customer experience and customer experience management. In other words, what are the basics building blocks of a customer experience strategy and how can you put them together to create […]
The All-New Feedbackly Is Available Now!
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever, and it’s available now. Just log in or sign up to explore the new Feedbackly. If you’re curious about what has changed, check out our last blog post. Here is […]
The All-New Feedbackly Is Launching on November 8th
We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working on this project for more than a year, so we’re especially excited to explain in more detail exactly what you can expect from the new Feedbackly. Let’s start at the foundation. […]
ROI of customer experience
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to prove it. Return on investment is a financial calculation, and while creating better customer experience is proven to be correlated with an increase in loyal customers, it is difficult to prove […]
A Robot At The Doctors Office?
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s brand new, state of the art Health and Well-Being center in Kalasatama, Helsinki is the first site to integrate Feedbackly’s customer feedback software into Softbank Robotics’ flagship humanoid robot, Pepper.
Introducing the Feedback Inbox
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly communicate with their customers without leaving the Feedbackly dashboard. You can now send SMS messages or emails to your customers quickly and easily with the feedback inbox! Assign feedback to specific […]