Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention to improving customer experience is the key strategy to attract and retain clients and grow sustainably in the long run. Feedbackly is a tool you can use to optimize Customer Experience […]
How to Identify Action Points from Customer Feedback?
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers expect from your brand. You get to identify what’s bad, fascinating, and lacking about your business accurately as opposed to hypothesizing them. Therefore, gathering customer feedback is vital for a business […]
How Poor Online Reputation Can Affect Customer Experience?
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you can be a step ahead in watching your brand shine. Disregard it, and you will soon be gaping at your downtrodden business. In this day and age, almost every business […]
CX is the Competitive Advantage You Need to Execute Now
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in the market today, things have taken a shift. Customers are keen on brands that emotionally appeal to them in terms of commendable treatment. They look into the quality of customer-brand […]