Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses are now making
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it is
Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment shows
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability. Brands
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if you
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer experience
© 2022