As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers it
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to dominate
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent past.
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using CX metrics to
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be the
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as banks
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