The Transition from Products to Experiences in CX
A decade or two ago, customers were hunting for fabulous products. But, it’s no longer the case. Today, they look for unique experiences and emotional connections with a brand. Why have things changed? Over the years, the boost of e-commerce and the rapid influx of choices into the market has made “buying the right product” […]
The Importance of Having CX Professionals in Corporations
Every business is a customer-centric business because every corporation functions with the aim of serving the customer. But, how well does the importance of customers resonate within your organization? How well is it embedded in every segment of your corporation? Do your employees prioritize customers as much as you expect and emphasize? These are some […]
Who is Responsible for Driving Customer Experience Forward?
For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not enough. The support and contribution from all the other crew members are essential too. It’s a similar case with customer experience. While one single person may hold the ultimate responsibility, good customer experience […]
CX is the Competitive Advantage You Need to Execute Now
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in the market today, things have taken a shift. Customers are keen on brands that emotionally appeal to them in terms of commendable treatment. They look into the quality of customer-brand […]
Feedbackly is proud to have customers in 500 cities worldwide
Feedbackly offers a truly a worldwide service for our customers. After launching our subscription service last year, we are very proud to have customers in 500 cities around the world. One thing which has allowed us to be so successful internationally is the fact that Feedbackly supports the use of nearly 60 different languages. While […]
Introducing the Feedback Inbox
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly communicate with their customers without leaving the Feedbackly dashboard. You can now send SMS messages or emails to your customers quickly and easily with the feedback inbox! Assign feedback to specific […]