5 Reasons Why Retail Businesses Love Feedbackly
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers you a treasure trove of data about your customers and their expectations and perceptions of your business. Did you know that you can profit and grow significantly with customer feedback? […]
Free webinar: Turning One-Time Buyers Into Loyal Customers
Black Friday is known for one-time purchases. Join this webinar to learn how to turn your one-time buyers into loyal customers! Black Friday is just around the corner. We all know this day is all about one-time offers, but it doesn’t need to generate only one-time purchases. The spike in customer acquisition traffic from an […]
How to Become a CX Superstar? Customer Experience Online Course
From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX requires a thorough understanding of the concept. If you want to become a CX pro who knows how to get customers on board and win their loyalty, you have come to […]
Free Webinar: How to ensure the needed CX readiness of your organization
Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to tackle all the problems throughout the journey. Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies can […]
How to get certified in Customer Experience
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits and revenue. However, a lot depends on the level of CX and how CX strategy is implemented in the company. If higher revenue is the goal of CX, the […]
How to become a Customer Experience professional
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its own department or silo, as Forbes describes in this article. CX professionals are at the center of organizations. They are cooperating with sales, marketing, support, HR, and IT. Thus Customer […]
The best ways to learn CX
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts losing customers due to poor customer satisfaction and loyalty, you and your colleagues could be out of a job. According to Forrester, CX professionals who are not able to prove […]
Market leading Customer Experience Certification (CX Academy)
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer experience strategy. This carefully planned program is entirely video-based, with all information available as ebooks and PowerPoint slides as well. Learn at your own pace and take notes along the way […]
3 Easy Ways To Improve Your Customer Feedback Measurement Strategy
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your customers. Many companies just assume that their customers are happy or worse yet, they fall victim to confirmation bias when looking through support requests or customer feedback. After years of […]