Why Feedbackly is the Best CXM Tool for Automotive Industry
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business, this article is for you! Customer behavior in the automotive industry is unique, and therefore attracting and retaining clients need a different strategy. Think about it. Most of the time, buying […]
How to get certified in Customer Experience
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits and revenue. However, a lot depends on the level of CX and how CX strategy is implemented in the company. If higher revenue is the goal of CX, the […]
The best ways to learn CX
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts losing customers due to poor customer satisfaction and loyalty, you and your colleagues could be out of a job. According to Forrester, CX professionals who are not able to prove […]
Market leading Customer Experience Certification (CX Academy)
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer experience strategy. This carefully planned program is entirely video-based, with all information available as ebooks and PowerPoint slides as well. Learn at your own pace and take notes along the way […]