The Best Ways to Collect Actionable Customer Feedback
When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers are five times more likely to repurchase and are four times more likely to refer others. Meanwhile, a customer experience study on Forbes states that 32% of consumers will drop a brand they […]
3 Reasons Why You Should Invest in CX Courses
Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity to learn from the industry experts and utilize their tried and tested CX tactics in your business model. But many businesses hesitate to spend on CX courses and engage in the field, believing […]
How to Convince Your C-Suite That Measuring CX Is Important?
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers it as an optional strategy that can be postponed, CX cannot move forward in the enterprise. A proper CX strategy is one that’s fully-fledged, consistent, and popular among the organization. For […]
How to become a Customer Experience professional
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its own department or silo, as Forbes describes in this article. CX professionals are at the center of organizations. They are cooperating with sales, marketing, support, HR, and IT. Thus Customer […]