How Data Analytics Helps You Optimize Customer Experience
Customer Experience is one of the major factors that attracts or deters customers from your business. It has the potential to help your brand stand out from the rest and gain leverage in the competitive market. A great CX program stems from a thorough understanding of your customers. It is only by understanding their emotions, […]
Why and When You Should Consider CX Trainings
Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook Report dives into this subject following its research on CX training. After interviewing 500+ businesses globally, the report concludes that organizations around the world are heavily investing in Customer Experience training. […]
The Undeniable Link between Customer Experience and Employee Experience
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout for ways to improve it and provide leverage. However, many businesses are yet to realize that Customer Experience (CX) is a concept that must be nurtured within the firm before you […]
The Future of CX in Retail: All You Need to Know to Be a Winner
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to thrive with the shifting landscape. One thing remains clear-cut. Your customer expectations have changed. If you want to retain your loyal customer base and continue to attract new clients, it’s important […]
4 Reasons Why Customer Experience Programs Fail
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if you have put in a lot of effort into designing a strategic program you thought would help you win. Well, don’t give up yet. The problem isn’t because CX is a […]
How to Retain More Customers with Better CX?
In one of our latest articles, we discussed strategies to attract customers with a strong Customer Experience (CX) program. But, you would already know that attracting customers is not sufficient for the success of the business. It’s equally or more important to focus on retaining them. Statistics show that increasing customer retention by just 5% can […]