CX Trend in 2024: Why More Brands Are Focusing on Centralizing Their Data?
A business thrives on understanding and catering to its customers’ expectations, and data is an essential tool for this purpose. However, as data channels grow, you need a mechanism to optimize them to deliver better value from the information you gain from them. Data centralization is key to exploiting the maximum use of the data […]
Top CX Trend in 2024: Emotional Experience as the Change Maker
There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience. Brands that are serious about […]
TOP5 Customer Experience Trends in 2024
The idea of Customer Experience has always been present, even in the ancient past, when trade ties were built on good buyer-seller relationships. However, CX has evolved into a fully-fledged concept today, and its strategies have changed to suit the digital era. How will the CX landscape change this year? What factors will influence it? Let’s […]