Why Feedbackly is the Best CXM Tool for Automotive Industry
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business, this article is for you! Customer behavior in the automotive industry is unique, and therefore attracting and retaining clients need a different strategy. Think about it. Most of the time, buying […]
How to Select the Right CX Management Tool?
Monitoring, gathering, and analyzing customer feedback is crucial to improve the customer experience delivered by your business. In fact, good Customer Feedback Management software is the most important tool that helps you optimize your CX strategy. However, the market offers you a plethora of options, and if you review their functionalities or features, you will […]
What Is Customer Experience Management (CXM) and Why It Matters?
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers and evoke them to come back, you can’t do away with a great product and customer service alone. It requires effort from every branch of the business. It requires attention […]
FREE EBOOK – How to Build a Customer Experience Strategy
How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of resources, and use of the right tools. It’s integral to the culture of your company. The best way to turn knowledge into wisdom is through practice, and for that you’ll need […]