3 Ways to Improve Your eCommerce Customer Journey
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can happen in the blink of an eye. Customers are no longer looking for an online store to just buy things. They are searching for eCommerce stores that offer them a different, […]
The Future of CX in Retail: All You Need to Know to Be a Winner
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to thrive with the shifting landscape. One thing remains clear-cut. Your customer expectations have changed. If you want to retain your loyal customer base and continue to attract new clients, it’s important […]
Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to meet with their Chief Digital Officer Hanna Sairinen to discuss and learn how they did it. We are now excited to share this inspirational story also with you. First, a […]
3 Must-know Principles about Timing of Feedback Surveys
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the surveys for all purposes. There are so many types of feedback surveys ranging from C-SAT to NPS designed to measure different aspects of CX. At the end of the day, […]
FREE Webinar: What Actions Are CX Top Performers Taking To Succeed
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field of Customer Experience? Feedbackly has been invited to CXforum’s next webinar to open up this and much more! Feedbackly has helped CXforum to survey nearly 500 market leaders and top performers […]
How to measure Emotional Experience
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is enough” or that “customer satisfaction is the key”. Yes, in many ways both of those are true but alone that is not enough. If you would go about only measuring […]
Emotional Experience – The Next Big Thing In CX Since The NPS
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing. But we would need to be able to look deeper than just satisfaction, recommendations, and ease of doing business. The study of Emotional Experience shows that compared to many others, […]
FREE Webinar: Emotional Experience – A New Way To Measure Your CX
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In the quick pace of technological development, only a very few companies are able to compete purely based on technology and ignore the customer. Customer experience is the new competitive edge […]