Why you should focus on Employee Experience (EX)?
“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So, when we speak about customer experience and why it’s so important, we must also address the importance of employee experience. If your employees aren’t satisfied with the company, then you […]
Maximize Your Customer Experience This Christmas Week
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before […]
How To Reward Your Staff For Improved Customer Experience
Whether your business is an online store or a storefront downtown, providing excellent motivation for your staff will determine if you succeed in the long run.
Your customers are important, but so are your employees!
What is 360-degree feedback? 360-degree feedback is a tested method of improving productivity and job satisfaction. Responses to a questionnaire usually provided via the internet and automated, help employees see themselves as others would see them and provide vital information also for managers. Generally, 8 to 15 people give feedback. The resulting report encourages the […]