The Undeniable Link Between Employee Experience and Customer Experience
An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy without the contribution of your employees. Companies blossom when they make their employees feel appreciated. However, many brands overlook the importance of employee experience. One of the top CX trends in 2024 is […]
Why you should focus on Employee Experience (EX)?
“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So, when we speak about customer experience and why it’s so important, we must also address the importance of employee experience. If your employees aren’t satisfied with the company, then you […]
The Undeniable Link between Customer Experience and Employee Experience
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout for ways to improve it and provide leverage. However, many businesses are yet to realize that Customer Experience (CX) is a concept that must be nurtured within the firm before you […]
Why You Need to Embrace Both CX and EX
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still debated whether scoring top grades in EX leads to better CX, or whether instilling a CX mentality leads to better EX – or both. Regardless, these concepts are representative of a new way […]
4 Ways To Improve Experience and Retention In Your Coworking Space in 2020
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime, at any pace. Like minded individuals can manage to get their work done in their selected hub of productivity. Finland has also seen a rise in coworking spaces, which is no […]
4 Ways To Improve Employee Experience For Startups In 2020
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. In other words: Technology has changed everything we know about building companies. Startup culture has come along way in the past 20 years. Nowadays there is thankfully a greater emphasis on the concept […]
5 Ways To Boost CX Using Customer Journey Maps
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the many customer touchpoints within their organisation, while continuously improving processes and developing a world-class customer experience. Even though it seems like a relatively new concept, the reality is that we […]
Use Feedback To Boost Your Employee Experience
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience” Most CEOs now agree that improving customer experience is vital to their company’s success, but often […]