The Undeniable Link between Customer Experience and Employee Experience
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout for ways to improve it and provide leverage. However, many businesses are yet to realize that Customer Experience (CX) is a concept that must be nurtured within the firm before you […]
Why You Need to Embrace Both CX and EX
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still debated whether scoring top grades in EX leads to better CX, or whether instilling a CX mentality leads to better EX – or both. Regardless, these concepts are representative of a new way […]
4 Ways To Improve Employee Experience For Startups In 2020
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. In other words: Technology has changed everything we know about building companies. Startup culture has come along way in the past 20 years. Nowadays there is thankfully a greater emphasis on the concept […]