Turn Angry Customers Into Loyal Customers
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right now doesn’t mean that they will not be a loyal customer in the future. We’ve all been there; Your phone mysteriously stops working when you need it the most, so […]
FREE eBook: The Ultimate Customer Experience Cheat Sheet
A compilation of tips and tricks for anyone who aspires to be at the cutting edge of customer experience management
A Day In The Life Of Feedbackly’s Sales Team
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina joined us at our Helsinki office to ask questions, shadow our sales team and gain insights into the inner workings of a functioning sales and marketing team. With a positive […]
FREE eBook: Feedbackly’s Customer Journey University
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook.
A Robot At The Doctors Office?
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s brand new, state of the art Health and Well-Being center in Kalasatama, Helsinki is the first site to integrate Feedbackly’s customer feedback software into Softbank Robotics’ flagship humanoid robot, Pepper.
Customer Journey Map – Download our free template
A customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the overall picture of your organization’s customer experience. With so many touchpoints across multiple online and offline platforms, the puzzle has become far more complex in recent years. This has even made […]
Use Feedback To Boost Your Employee Experience
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience” Most CEOs now agree that improving customer experience is vital to their company’s success, but often […]
Feedbackly iPhone Competition 2018: And The Winner Is…
“Would I like to win a new iPhone? Of course I would” Is there any other answer to this question really? When it comes to generating leads and gathering valuable contact details from customers and prospects, there are very few more effective methods than creating an irresistible incentive like a new piece of tech. That’s […]
What Do Customers Think Of Feedbackly? Our NPS Score
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit their needs. Only your customers know exactly how they feel about your company and can provide the best insights into how your product could change their lives, steering you towards […]