Top 3 Features of Feedbackly That Our Customers Love
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer feedback. If you are a first-timer wondering what it is – Feedbackly is an integral CX-related tool that helps you identify, gather, and analyze customer feedback through surveys from multiple […]
Why is CX Important in Banking?
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as banks continue to play a significant role in people’s lives, the competition they face has also increased. There’s also the bitter pill that customers don’t necessarily enjoy banking as they face […]
Feedbackly Is Getting Its Biggest Update Ever
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service as well as relevant and timely communication. Technology has been, and still is, boosting the change further and faster, and is simultaneously giving new opportunities for companies. Customer experience research suggests […]
Free Customer Journey Map Template for Retail
Your customer’s journey is always unique from other companies, and a customer journey map is like a puzzle. Every touchpoint slots into your customer journey, building each stage bit by bit to reveal the overall picture of your organization’s customer experience. In recent years, this puzzle has become more and more complex to build, manage […]
Free Customer Journey Map Template For Ecommerce
A customer journey map is like a puzzle. For eCommerce, this puzzle can be very complex or it can be very straightforward – but the same rules apply. Every customer touchpoint you have to make up the pieces of your customer journey, building each stage bit by bit to reveal the overall picture of your […]
City of Helsinki Teams Up with Feedbackly to Improve Recreational Facilities
The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades. Helsinki is unique in that its inhabitants have the opportunity to enjoy the beauty of nature on land, at sea and on islands on foot, by bike or in a boat. You […]
How Can You Compete Against Amazon?
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from all corners of the world can have their favourite products shipped straight to their front door. Amazon is taking advantage of this more than any other company in the world […]
Ecommerce Customer Journey: What and how
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing, user interfaces, payment, delivery and the quality of the product itself. By understanding your customer’s journey fully it gives online retailers the opportunity to adapt to customer trends and develop […]
5 Ways To Boost CX Using Customer Journey Maps
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the many customer touchpoints within their organisation, while continuously improving processes and developing a world-class customer experience. Even though it seems like a relatively new concept, the reality is that we […]