Feedbackly Features and UI Update: April 10th, 2018

As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and feature requests of all of our users, and you can send us a chat message on our website or in our app to let us know what you’d like to see […]

Managing Your Customer Journey With Feedbackly

This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning than any other marketing buzzword that we are bombarded with on a daily basis. What many don’t realize is that the customer journey is a concept which should not be thought […]

How Feedback Can Reduce The Customer Service Gap

What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is a model that encourages companies to address the difference between their customers’ expectations and management’s perception of the quality of customer service. Example: Two surveys are sent out at the same […]

Turn Angry Customers Into Loyal Customers

Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right now doesn’t mean that they will not be a loyal customer in the future. We’ve all been there; Your phone mysteriously stops working when you need it the most, so […]

Feedbackly Teams Up With OP Bank To Launch The ‘Finland’s Best Online Store’ Competition

We’ve been cooking up something special for the Finnish eCommerce industry over the past few months. We have officially partnered with OP, Finland’s largest bank and purveyors of online payment processing tool Checkout to create an advanced analytics tool for eCommerce companies to measure their customer experience strategy. This tool will allow companies to measure every […]

A Day In The Life Of Feedbackly’s Sales Team

Feedbackly Haaga University Elina Long

What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina joined us at our Helsinki office to ask questions, shadow our sales team and gain insights into the inner workings of a functioning sales and marketing team. With a positive […]

A Robot At The Doctors Office?

Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s brand new, state of the art Health and Well-Being center in Kalasatama, Helsinki is the first site to integrate Feedbackly’s customer feedback software into Softbank Robotics’ flagship humanoid robot, Pepper.