Maximize Your Customer Experience This Christmas Week
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before […]
Feedbackly takes on Catalonia
A week of hard work under the sun… At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat our employees to a warm getaway every once in a while. This time, we set our sights on the beautiful beach town of Sitges as our new office for the week. […]
Feedbackly has a new family member! Meet Santiago Osorio
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization and business development, market entry and sourcing in emerging markets. He speaks English, Finnish, Spanish, French and Mandarin, so the rest of the team has some catching up to do! We caught up […]
Introducing Feedbackly’s new video tutorial series!
We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that most people do not learn by reading, they learn visually and may respond better to audible instructions. For these people, we are proud to launch our brand new video tutorial series!
We’ve improved our employee notifications feature!
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all of your surveys for negative responses and act immediately to resolve problems when they arise. This works for all question types. You can set notifications for specific keywords in an ‘open […]
Add Metadata To Your Feedbackly Surveys
A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with their id’s, add transaction details like sums, or whatever you can think of! Adding metadata to your surveys gives you more control over customer data and gives you the opportunity to organize your […]
The Possibilities of Multiple Choice and Question logic
With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types is the ‘word choice’ option. This is one of the more traditional question types that has been used in customer surveys for decades. With Feedbackly’s Q3 2017 product release, we are giving our […]
Question Sampling With Feedbackly
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data. Not only does this make your data more meaningful, it allows you to make more powerful business decisions (and be more confident in those decisions). Feedbackly is the only feedback […]
Why Is Customer Experience So Important To Measure?
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies can reap many benefits including higher revenues and retention, happier employees, more recognition, […]