Feedbackly Receives Leverage From The EU

Melbourne office

Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can gather feedback from their customers in all potential touchpoints from bricks-and-mortar stores to eCommerce sites and even email and SMS to target intelligent up-sell campaigns based on their customer experience data.

Customer Experience Strategy Guidelines for an SME

SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal, SMEs are facing nothing short of a tough battle in the business world.  If you need a hard and fast rule to thrive in the competition, it is to focus on […]

Customer Satisfaction Survey: All you need to know

Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an obsession on your part.  Customer satisfaction surveys are an important determinant of a good customer experience. If your customers are delighted with your business, they are more likely to come […]

Feedbackly – Medallia But Better!

real-time customer journey analyses

Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is an interesting question as Medallia and Qualtrics come to the market from the very same angle of being more expensive and not that robust enterprise software for the really heavy […]

Identifying Your Customer Touchpoints

In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and what affects their overall perception of your business.  Touchpoints are the most integral aspect of any buying journey and they determine the quality of the customer experience you deliver. If businesses […]

What Is Customer Journey Mapping and How to Do It?

Real-time Customer Journey analytics

If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first.  Jaakko Männistö, in his book “The Journey – How to create the happiest customers in the world,” defines customer journey as a complete experience that encompasses all customer interactions that take place from the first […]

Have Your Say On The Future Of CX

Have your say on the future of CX

Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry to gain a better understanding of the trends of CX. Share your insight on the future of CX and gain early access to our latest report on “Future CX Outlook in 2021” […]

Feedbackly – Qualtrics But Better!

real-time customer journey analyses

From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your competition, let’s say e.g. Qualtrics? There are no easy answers to these questions as there are such a large number of great companies out there. But for us specializing in […]

Why Is CX Important for Startups?

eCom_conversions

As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of CX management, you might feel like it’s an impossible task.  But you would also be aware that nine out of ten startups are bound to fail, and you have to make it work […]