The Future of CX – Managing Emotional Experiences
Customer experience reflects the relationship that a business co-creates with its customers. But, the attributes of CX continue to evolve with the dynamics and growing unpredictability of the business landscape. If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX. Here […]
What Is The Future of Net Promoter Score (NPS)?
NPS is a metric that measures your customers’ likeliness to be your advocates. It was first introduced as “The One Number You Need to Grow.” It was and still is a well-applauded metric in the realm of CX. It seemed that gauging customer experience through a simple question of “How likely are you to recommend […]