The 3 Steps of Building a Working CX Strategy in Insurance
Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers. Many factors, such as lack of digitization, poor interaction with customers, complex procedures, and lack of personalized service are identified as major reasons. Ultimately, all these boils down a lackluster customer […]
How CX Can Benefit Insurance Companies
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies itself as the savior of people in their toughest emergencies, insurance has a lot to gain even with a little investment towards improving customer experience. How? Choosing an insurance company […]