Free Webinar: Spotting Opportunities From Positive And Negative Feedback
Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? At the next CXforum webinar, Troy will tackle this question and help you understand how to collect quality data from your customers, how to […]
Turn Angry Customers Into Loyal Customers
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right now doesn’t mean that they will not be a loyal customer in the future. We’ve all been there; Your phone mysteriously stops working when you need it the most, so […]
How to build customer loyalty – 5 simple tips
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You know them already, you know what they want and you know what they expect of you – or do you? With fierce competitors building communities and aggressively marketing on price, […]