Who Should Be Responsible for Your Customer Experience?
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent past. As the single biggest factor that affects customers’ buying decisions today, which encompasses all other elements such as product, price, promotion, and place, CX is crucial for brands to thrive […]
How to Use Social Media to Elevate Customer Experience
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate, engage, and build relationships with customers. You no longer have to wait until customers enter your store to show that your service is exceptional, and your brand is awesome. Social […]
Ecommerce Customer Journey: What and how
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing, user interfaces, payment, delivery and the quality of the product itself. By understanding your customer’s journey fully it gives online retailers the opportunity to adapt to customer trends and develop […]
What Is A Customer Journey Map? (Free Downloadable Template)
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at which their customers interact with their brand. By creating a detailed map of customer interactions and touchpoints with an organization, customer feedback can be compiled at each stage and relevant […]
5 Ways To Boost CX Using Customer Journey Maps
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the many customer touchpoints within their organisation, while continuously improving processes and developing a world-class customer experience. Even though it seems like a relatively new concept, the reality is that we […]
A Day In The Life Of Feedbackly’s Sales Team
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina joined us at our Helsinki office to ask questions, shadow our sales team and gain insights into the inner workings of a functioning sales and marketing team. With a positive […]
Use Feedback To Boost Your Employee Experience
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience” Most CEOs now agree that improving customer experience is vital to their company’s success, but often […]
Video Guides: Create, Optimize And Use Your Feedbackly Account
Feedbackly is an all-in-one customer feedback tool designed to auto-measure your entire customer journey and is the only multichannel feedback platform with in-built sales and marketing tools. We believe that listening to customers should be the norm in every organization – And what’s more, it should be easy. So in the spirit of making things simple, we created this video tutorial series to quickly take you through […]
Location, Location, Location. Where Do I Put My Feedbackly Terminal?
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data for leading customer-centric businesses all over the world. With features like customer satisfaction surveys, open ended response capabilities and a unique ‘upsell’ iPhone competition, the Feedbackly Terminal is truly one of a kind. […]