The Importance of CX in Retail: Why It Matters More than Ever?
As businesses that directly engage with the end user, retail brands cannot ignore the impact of customer experience. Faced with tough competition and demanding customers, they are forced to step up their game or fall behind the market. Building strong relationships with customers is crucial to your retail brand’s success, and customer experience is your […]
How is COVID-19 Affecting the Retail Industry?
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions where retail stores are closed completely. These certainly are strange times. Coronavirus (COVID-19) has forced some countries to halt some economic activity in an effort to slow the spread of the […]
Maximize Your Customer Experience This Christmas Week
Christmas is just a week away and we here at Feedbackly couldn’t be more excited! Christmas lights are glowing at every street corner, the smell of fresh Joulutorttu (Christmas tarts) is sweeping through the city. For some (me included) the realization has just set in that this is our last chance to get presents before […]