A message to our customers and friends: This is the New Era of Customer Experience – Feedbackly 3.0
Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned that mission into a reality with our powerful customer experience management platform and pioneering within Emotional Experience. Today, our team of dedicated professionals is constantly striving to innovate and improve our products to […]
Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention to improving customer experience is the key strategy to attract and retain clients and grow sustainably in the long run. Feedbackly is a tool you can use to optimize Customer Experience […]
Ecommerce Customer Journey: What and how
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing, user interfaces, payment, delivery and the quality of the product itself. By understanding your customer’s journey fully it gives online retailers the opportunity to adapt to customer trends and develop […]
Feedbackly Creates New Customer Experience Software for OP’s ‘Finland’s Best Online Store’ Competition
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months working closely with OP Bank. Not only are we making this free competition available to every eCommerce company in Finland, we are also releasing a fully-featured analytics tool designed to enable […]