The Fundamentals of Turning CX Data into More Loyal Customers
Our previous article focused on generating leads and attracting new customers to your business using CX data. If you have achieved that, congratulations! Your customer base has increased. However, your task doesn’t end there. Businesses should pay equal attention to retaining their existing customers and improving customer loyalty. Putting things in perspective, statistics show that […]
Free Webinar: Spotting Opportunities From Positive And Negative Feedback
Recording now available! >> Enjoy your free recording here One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? At the next CXforum webinar, Troy will tackle this question and help you understand how to collect quality data from your customers, how to […]
Why Is Customer Experience So Important To Measure?
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a competitive market. But what are people really saying? By dedicating themselves to a better customer experience, companies can reap many benefits including higher revenues and retention, happier employees, more recognition, […]
Why is it important to measure customer satisfaction?
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent years have made it exceptionally savvy to gather a lot of information on a constant basis. Furthermore, organizations are starting to hop onto the temporary fad to accumulate their customer experience […]