Remove Issues in Checkout with Smart Feedback Collection
As customers, all of us, at some point in our life, have experienced at least one issue during checkout that either caused us to abandon the cart or leave a negative review or do nothing about it. Now, from the business’s perspective, this is a red flag. So, how do you fix it? There’s only […]
Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to meet with their Chief Digital Officer Hanna Sairinen to discuss and learn how they did it. We are now excited to share this inspirational story also with you. First, a […]
How CX Impacts Your Business Revenue
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer experience is an inevitable factor to boost revenue and spur growth in a business. But, how can you precisely correlate and identify how emotions of customers impact revenue? That is to […]