Feedbackly – Medallia But Better!
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is an interesting question as Medallia and Qualtrics come to the market from the very same angle of being more expensive and not that robust enterprise software for the really heavy […]
Feedbackly – Qualtrics But Better!
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your competition, let’s say e.g. Qualtrics? There are no easy answers to these questions as there are such a large number of great companies out there. But for us specializing in […]
How to Use Micro-surveys to Collect Customer Feedback?
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also huge friends of micro-surveys. Micro-surveys are handy because they collect high-quality data and high-volume data at the same time. Only thing is that you would need to get a bit more creative than […]
Do companies with up to 10 people need a CX program?
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools. So, small company owners can easily question if they need a CX program on top of their marketing and sales priorities. However, it’s far from the truth. In fact, CX is […]
Turn Angry Customers Into Loyal Customers
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right now doesn’t mean that they will not be a loyal customer in the future. We’ve all been there; Your phone mysteriously stops working when you need it the most, so […]