Why Gathering Feedback from Mobile Users Is on the Rise
Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach out and engage with a brand via a multitude of channels throughout the customer journey. For example, a customer might come across your brand via an online advertisement, browse your products on your […]
Feedbackly Has A Brand New Website!
After a much needed update, the new Feedbackly website has launched! It includes a new aesthetic, easier signup, and easier to understand features and product information. As always, we are continuously improving and will be reading all feedback collected through our Feedbackly survey integration.
More sales with feedback in eCommerce?
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?