The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level.
The latest Future CX Outlook research shows that the Net Promoter Score (NPS) remains the most used Customer Experience KPI. However, many CX professionals globally have stated that measuring only NPS is not enough. NPS is a powerful tool, but to truly capture the voice of the customer, we need to delve deeper into their emotions.
At this CXforum webinar, Jaakko Männistö, a globally awarded CX leader and a CEO of Feedbackly, explained how to improve the quality of your CX insights and make them more actionable by integrating NPS with customer emotional experience data.
At this webinar, you will learn:
- The synergy between NPS and customer emotions: Learn how combining these insights can provide a comprehensive view of customer satisfaction.
- Actionable strategies: Discover techniques to effectively integrate emotional feedback into your CX programs.
- Practical examples: See how to leverage this holistic approach in practice to drive customer loyalty and business growth.
