CUSTOMER EXPERIENCE SOFTWARE
Feedbackly in a nutshell
Collect – Analyze – Take Action
CX Software for measuring customer feedback
Become a CX superstar with our plug-and-play CXM software that effortlessly collects all types of customer feedback—even emotions! Enjoy enterprise-level features and services in one smart package: powerful CX software, world-class CX training, and top-rated onboarding.
90 M
CX data collected
3K +
Happy users
200K +
Surveys published
Collect from physical and digital touchpoints
Automatically collect feedback from any channel using ready-made applications for every touchpoint. With Feedbackly, you can measure not only loyalty and ease-of-use but also customer emotions.
Measure Customer Emotions
Feedbackly is the only CX software with a built-in solution for measuring customer emotions through the Emotional Value Index (EVI®).
Multichannel Feedback Collection
Collect customer feedback online or offline using SMS, e-mail, QR-code, web popups, embedded surveys, Feedbackly Terminal, and more.
A Wide Variety of Question Types
CSAT, NPS, CES, EVI®, sliders, multiple-choice, images, open text fields, email fields, whatever you need, we’ve got it all covered.
Ready-Made Survey Templates
You don’t need to be a Customer Experience expert to build surveys—use ready-made templates and get started in no time.
Analyze and see what works in real-time
Learn who buys, who churns, and why. Connect your sales and metadata to your customer feedback, let AI analyze the data for you, and see at a glance what part of the experience drives your conversions, retention, or churn.
Easy-to-Use Survey Analytics
Have powerful real-time customer feedback analytics that you can actually understand.
Root-Cause Analysis
Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to!
Open Text Analysis
Word clouds and Feedbackly IQ's AI-powered text analytics make it easy for you to understand open feedback at scale."
Customer Journey Analytics
Create your own customer journeys that update with KPI data in real-time. Get a birds' eye view of the entire customer journey.
Take action when it matters the most
Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.
Alerts & Notifications
Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.
Sharable Dashboards
Share data with the team with the help of customizable dashboards. Bring CX close to every employee with easy access to customer feedback, no sign up required.
Custom Dashboards
Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.
3rd Party Integrations
Integrate with any CRM, Marketing, Support or BI software you are using today. Take action on customer feedback automatically.
CX software that uncovers behavior
Feedbackly is the only CX software that measures customer emotions
Get everything you need to uncover the true reasons behind your customers’ behavior, and discover what truly drives your sales – ready-made Emotional Experience surveys, Emotional Value Index (EVI®) analytics, EVI® customer journey insights, root-cause analysis, and more.
EVI® has a 3-4 times higher correlation to sales increases than any other Customer Experience KPI.
By optimizing your EVI®, you will be able to achieve up to 20% growth in your sales.
Optimized for success
We have optimized conversions for you
To derive the most data and value from your Customer Experience program, we optimize your touchpoint conversions so you don’t have to.
2-5%
Feedbackly Terminal
7%
Feedbackly Website and eCommerce Tool
10-20%
Feedbackly SMS Tool
20-40%
Feedbackly Email Tool
60%
Feedbackly Post-Purchase Experience
Unique features & a killer service
What makes Feedbackly so powerful?
Most powerful customer journey measurement
Our CX software automates data collection and analytics throughout your entire Customer (or Employer) Journey.
Seamless integrations with operational data
We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.
Specialized in Emotional Experience and EVI®
Emotional Experience measurement is here to stay and you need the tools and methods to measure it – we have it all to help you grow!
More than just Software
Your success is our responsibility
In addition to the software, we also provide you with the support you need to succeed.
Here are the results
After 12 months, on average our customers achieve:
200%
more customer feedback
24%
increase in customer satisfaction
7%
More new customers
25%
higher net retention rate
Here’s what people say about us
Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.
With Feedbackly we have been able to set and monitor new KPIs, measure every step of our Customer Journey Map, take new actions, and improve our service and customer attention at branches level.
With Feedbackly, we get insights to actions that need to be taken to ensure a great customer experience on a daily basis.
Feedbackly has helped us to detect any problem related with the check out process. Now we can react immediately.
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Ready to see your conversions skyrocket?
We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.
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