Multi-touchpoint feedback collection
Inbound and outbound feedback collection across your entire customer journey – all in one place.
Publish the same survey on multiple touchpoints and watch the feedback roll in.
Real-time Customer Journey Analytics
With Feedbackly’s Customer Journey Analytics, you can map out multiple customer journeys and assign KPIs to measure performance.
Identify bottlenecks and problem areas in your customer journeys and track your performance in real time.
Build customizable journeys and analyze them real-time
From awareness to loyalty – your Customer Journey Analytics gives you a bird’s-eye view. Build as many journeys as you need!
Identify bottlenecks, drill down to root causes and take action immediately.
The only Customer Journey Map Template that you need
Just fill in the cells and get an overview of your CX performance. This template is used by thousands of marketing and CX professionals worldwide.
Optimized for success
We have optimized conversions for you
To derive the most data and value from your Customer Experience program, we optimize your touchpoint conversions so you don’t have to.
2-5%
Feedbackly Terminal
7%
Feedbackly Website and eCommerce Tool
10-20%
Feedbackly SMS Tool
20-40%
Feedbackly Email Tool
60%
Feedbackly Post-Purchase Experience
“From the Customer Journey level overview of our EVI® score fluctuation, it is easy to start drilling down the EVI® score to the feedback given on specific touchpoints and quickly find reasons that have resulted in a specific numeric EVI® score.”
– Sara Toivakainen, Customer Experience Officer
Trusted by leading businesses worldwide
Contact Us
Ready to see your conversions skyrocket?
We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.
