All the features you would expect from a world-class customer experience tool. Simple yet beautiful interfaces will help you to elevate your customer experience to a new level – and save you a ton of time.
Collect high-quality data with ease and automate collection online and offline. These features help to ensure the quality of your customer data.
Collect customer feedback online or offline. Use SMS, e-mail, QR-code, web popups, embedded surveys, Feedbackly Terminal, and more.
CSAT, NPS, CES, EVI®, sliders, multiple-selection, images, open field text, email field, and more – you name it, we’ve got it all covered.
You don’t need to be a Customer Experience expert to build surveys. Use ready-made templates and get started quickly.
Create built-in multilingual surveys so your respondents can effortlessly select their native language.
You can target surveys, popups, and polls based on virtually anything from behavior to cookies.
Feedbackly handles the distribution of surveys and feedback collection for you on an ongoing basis.
Automated email and SMS campaign tools make it easy to collect feedback at scale.
Highly targeted website widgets help you to collect data from your apps, web stores and websites.
Build intelligent surveys that react to respondents in real-time - skip a question, direct to a selected question based on the response, etc.
Attach valuable metadata to your surveys, from basket size to product category to customer persona. Gain more insight into how people behave, buy, and why.
Our survey creator is amazingly easy to use and quick to launch.
Use REST API for collecting and combining data from multiple sources. Automate surveys based on the data on your CRM or other software that you use.
Display all questions on a single page. If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that.
Choose if you want to display scales from left to right or right to left.
Customize the time limit for completing the survey or add an expiration date and time.
The accessible theme of your survey’s visual appearance complies with the international accessibility standard WCAG 2.1.
Have powerful real-time customer feedback analytics that you can actually understand. Do deep dives into the reasons behind your churn or success.
Have powerful real-time customer feedback analytics that you can actually understand.
Do deep dives into the reasons behind your churn or success. Play around with your data as you wish to!
Word clouds and AI text analytics makes it easier for you to make sense of open feedback at scale.
Create your own customer journeys that update with KPI data in real-time (NPS, EVI®, CSAT, etc.). Get a birds' eye view from awareness to purchase to loyalty.
Compare your employee journeys with your customer journeys and find correlations between the two.
Search for specific feedback to make sure you catch issues on time.
See which areas of your business have the most impact on your customer experience.
See how you compare to the competition in your industry.
Manage all of your Feedbackly terminals globally with ease - see analytics and manage your devices remotely.
Want to analyze or show feedback of a specific question? Filter out unwanted feedback from your reports automatically.
View open rates of your email and SMS campaigns and analyze conversion rates.
Show and analyze data that is the most relevant. Get custom real-time dashboards for topics, countries, or departments.
Analyze CX data enriched with your transactional or business data. See how your CX actually impacts your business growth or churn.
Analyze the emotions customers feel, Emotional Value Clusters or a universal comparable EVI® number that gives you valuable insight in a blink of an eye.
Take action immediately and automatically. No need to wait for manual interpretation of data. Resolve tactical issues, guide strategic decisions and automate actions.
Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time. Take action immediately when a need arises.
Share data with the team with the help of customizable dashboards. Bring CX close to every employee with easy access to customer feedback, no sign up required.
Analyze your CX data in comparison with your business and transactional data. Get a real-time overview of what matters the most.
Integrate data to your CRM, utilize leads, and attach feedback to your support systems.
Receive a comprehensive report in your email once a week or once a month.
Send your experience reports directly to your employees to boost engagement and motivation.
Feedbackly offers you industry-leading user management, organizational configuration, reliability, and of course data security.
We support you no matter where you are. Our loved support team is only a call or click away.
Manage your user permissions and access with ease.
We take our data security seriously so that you don't have to worry.
We are 100% GDPR compliant and offer you the tools to be too.
Create different roles and access to analytics, integrations and survey creation.
Full control over what happens in your organization at all times.
We have invested heavily in our survey technology to be fully accessible - perfect for the public sector.
We run on cloud technology for maximum data flexibility and security.
Feedbackly CX software can be used in English, Finnish and Spanish. The surveys support about a 100 different languages.
Integrate with all the supportive tools you need through our REST API.
Start small and scale big with tools that grow with your company.
You can use your brand colours, logos and even custom smileys in the surveys you create.