Our Subscriptions

You can also try Feedbackly for free with our 14-day free trial.

SAVE 20%
Monthly Annual
siNGLE

249€

billed monthly
5,000 responses/year

Unlimited touchpoints

1 user

LET'S TALK
COLLECT FEEDBACK
check  All the question types you need  💬
check  All the touchpoint types you need  💬
check  Emotional Experience (EVI®) survey  💬
check  Survey templates  💬
check  Brand/visual survey customization  💬
check  Lead collection  💬
ANALYZE
check  Survey analytics  💬
check  EVI® analytics  💬
check  Customer journey real-time analytics  💬
check  Survey root-cause analytics  💬
check  Lead collection  💬
check  Text analytics  💬
TAKE ACTION
check  1 CX Academy course  💬
check  Automated notifications  💬
check  Data export
check  Basic integrations (e.g. email or support platforms)  💬
SUPPORT
check  Help Center
check  Live Chat 
ADMINISTRATION & SECURITY
check  EU Web Accessibility  💬
PRO

499€

billed monthly

20,000 responses/year

Unlimited touchpoints

Unlimited users

LET'S TALK
COLLECT FEEDBACK
Everything in Single +
check  Survey triggering via integrations (additional cost applies)  💬
check  Two-way SMS surveys (additional cost applies)  💬
ANALYZE
Everything in Single +
check  Shareable dynamic links to dashboards  💬
check  Meta data analytics  💬
TAKE ACTION
Everything in Single +
check  2 CX Academy courses  💬
check  API integrations (additional cost applies)  💬
check  Promoter redirection  💬
check  Lead scoring (coming soon!)  💬
check  Closing the loop (coming soon!)  💬
SUPPORT
Everything in Single +
check  Email support
check  Phone support
ADMINISTRATION & SECURITY
Everything in Single +
check  User rights management  💬
cUSTOM

Custom

billed monthly
Unlimited responses

Unlimited touchpoints

Unlimited users

LET'S TALK
COLLECT FEEDBACK
Everything in Pro +
check  Custom question types
check  Custom touchpoints 
check  Custom integrations  💬
ANALYZE
Everything in Pro +
check  Customizable dashboards  💬
check  Advanced text analytics  💬
check  Industry benchmark data  💬
TAKE ACTION
Everything in Pro +
check  10 CX Academy courses  💬
check  Custom integrations  💬
SUPPORT
Everything in Pro +
check  Personal Customer Success Manager  💬
ADMINISTRATION & SECURITY
Everything in Pro +
check  Multilevel user & team management
check  Uptime SLA 
check  Enterprise level data security
check  Access log
SINGLE

199€

per month, billed annually
5,000 responses/year

Unlimited touchpoints

1 user

LET'S TALK
COLLECT FEEDBACK
check  All the question types you need  💬
check  All the touchpoint types you need  💬
check  Emotional Experience (EVI®) survey  💬
check  Survey templates  💬
check  Brand/visual survey customization  💬
check  Lead collection  💬
ANALYZE
check  Survey analytics  💬
check  EVI® analytics  💬
check  Customer journey real-time analytics  💬
check  Survey root-cause analytics  💬
check  Lead collection  💬
check  Text analytics  💬
TAKE ACTION
check  1 CX Academy course  💬
check  Automated notifications  💬
check  Data export
check  Basic integrations (e.g. email or support platforms)  💬
SUPPORT
check  Help Center
check  Live Chat 
ADMINISTRATION & SECURITY
check  EU Web Accessibility  💬
Pro

399€

per month, billed annually
20,000 responses/year

Unlimited touchpoints

Unlimited users

LET'S TALK
COLLECT FEEDBACK
Everything in Single +
check  Survey triggering via integrations (additional cost applies)  💬
check  Two-way SMS surveys (additional cost applies)  💬
ANALYZE
Everything in Single +
check  Shareable dynamic links to dashboards  💬
check  Meta data analytics  💬
TAKE ACTION
Everything in Single +
check  2 CX Academy courses  💬
check  API integrations (additional cost applies)  💬
check  Promoter redirection  💬
check  Lead scoring (coming soon!)  💬
check  Closing the loop (coming soon!)  💬
SUPPORT
Everything in Single +
check  Email support
check  Phone support
ADMINISTRATION & SECURITY
Everything in Single +
check  User rights management  💬
CUSTOM

Custom

per month, billed annually
Unlimited responses

Unlimited touchpoints

Unlimited users

LET'S TALK
COLLECT FEEDBACK
Everything in Pro +
check  Custom question types
check  Custom touchpoints 
check  Custom integrations  💬
ANALYZE
Everything in Pro +
check  Customizable dashboards  💬
check  Advanced text analytics  💬
check  Industry benchmark data  💬
TAKE ACTION
Everything in Pro +
check  10 CX Academy courses  💬
check  Custom integrations  💬
SUPPORT
Everything in Pro +
check  Personal Customer Success Manager  💬
ADMINISTRATION & SECURITY
Everything in Pro +
check  Multilevel user & team management
check  Uptime SLA 
check  Enterprise level data security
check  Access log

Add-ons

We understand that no one package fits everyone. With Feedbackly, you can choose add-ons for your package to boost your productivity as needed.

Feedbackly IQ

A next-gen AI analysis and insights tool to help you quickly get the most out of your CX data. It includes Contextual Sentiment Analysis, Category Analysis, Feedback Translation, and more.

Scale-up with more responses

Planning collecting more responses than the packages above offer you? Choose from our data packages the most suitable for your needs.

Professional services

We offer targeted CX solutions to businesses at any level of their CX journey, from building a CX program to helping you run it.

CX certifications

Get yourself and your team CX certified on our CX Academy. Over 1000 customer experience professionals have studied online with us.

Customizable dashboards

We can create customized dashboards for your exact needs so that you get the perfect overview of how your CX has an impact on your revenue.

Trusted by industry leaders worldwide

Stockmann
Merck
St1
Helsinki Kaupunki
Kekäle logo
Innovasport
Grainger
techstars-logo
Flying Tiger Copenhagen
Danfoss
"With Feedbackly, we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels."
XXL logo
Toni Stigzelius
Country director

Still considering? Let's talk!

FAQ

What is counted as one "response"?

One response is counted when an individual answers one or more questions in a live survey. In other words, one response can contain the data of many individual questions – depending on how many questions you have included in a given survey.

Where I can see pricing?

You can see our pricing on this page above but to get a quote you can always, contact us here. You’ll be able to talk to a real human who will help you build the best package to reach your goals.

What if I go over my feedback limit?

All of your data will be recorded. You will have restricted access to the data that exceeds your subscription limit. To access this data, you will need to upgrade your account by contacting us through the live chat inside your Feedbackly dashboard.

Can I customize the surveys?

Yes. You can add an account-wide company logo and/or a custom logo on each individual distribution channel. This means that you can show a different logo on your iPad channel than on your website channel, for instance. You can also customize the background and font colors of your surveys to abide by your company’s branding regulations.

Where can I publish my surveys?

Feedbackly surveys can be distributed via email, SMS, in-app (mobile), Slack, Social Media, a native pop-up window on your website, iPads, tablets, and more.

We have designed Feedbackly’s ecosystem to be as robust as possible to allow virtually any type of survey distribution strategy.

How do your plans work?

Our plans serve as a baseline for our sales team to build the right package for your needs. Our PRO plan includes the minimum required tools for marketing, CX, and HR managers. Our Enterprise plan includes customer journey mapping and a more advanced analytics package and can be scaled for large corporations who are looking for an all-in-one CX solution with a dedicated customer support line. Each package can be selected and features can be added as needed. This can be done with the help of the add ons as well. To learn about more advanced add ons, please Contact our sales team for more information.

Is Feedbackly GDPR compliant?

Yes, privacy and security is our top priority at Feedbackly. We are proud to say that Feedbackly is fully GDPR. For more information, you can see our dedicated GDPR information page here.

Can I also measure other feedback in addition to Emotional Experience?

Yes, of course! Feedbackly offers a wide range of question types that you can use for collecting any feedback your company needs. Measuring Emotional Experience with the special EVI question is a unique option that you can use and all our plans include it, but using it is optional.

Do I need to buy hardware for the Feedbackly Terminal myself?

You have the option to either lease the Feedbackly Terminal at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up your own terminal. Contact us and we’ll gladly tell you more about the options.

Are there any extra fees?

You only pay the price that is quoted to you in the beginning. There is never any hidden fees. If you wish to expand the features of your package, Feedbackly is fully scalable. If you are sending SMS surveys, you will need to purchase additional SMS credit. This is simply to cover the cost of the SMS service provider.

Can I integrate Feedbackly with other services?

Yes you can! Feedbackly has a wide integration network and there is a high probability that it connects well with all the tools you already use. Ask more about integrations when you speak with one of our CX experts.

How many surveys can I publish?

Unlimited. No matter what subscription plan you have, you can publish as many surveys as you’d like – even during the 14-day trial period!

Which KPIs can I measure with Feedbackly?

We’re glad you asked! You can measure from the most important ones such as EVI® (Emotional Value Index), NPS® (Net Promoter Score), and CSAT (Customer Satisfaction Score) to Customer Retention Rate and First Response Time. Select from various question types (smileys, multiple choice, open question, form, etc.), and the Feedbackly Analytics will convert all data into easy to understand, visual data.

What kind of automation tools are included in Feedbackly?

You can create automated survey notifications – triggered by custom AND/OR rules. This means that when a survey response meets certain criteria (e.g. Including a red smiley OR orange smiley), an email will be sent to someone on your team to take action immediately. You can also automatically collect emails to turn them into leads with our feedback forms and connect Feedbackly to your own systems through our API.

Built your CX strategy with Feedbackly

Take a personalized demo with a CX specialist to see exactly how Feedbackly can help you attract and retain more customers. Seeing is believing.

Book a demo
Start free trial