Useful Free CX Resources

Here’s a collection of CX eBooks, guides, templates, checklists, webinars and other goodies that we’ve created to help you become a Customer Experience superstar.

eBooks

EVI® – The Next Big Thing in CX Since the NPS (PDF)

Customer Experience Cheat Sheet (PDF)

How to Select the Best CX tool (PDF)

The ROI of Customer Experience (PDF)

NPS: The Fundamental Guide (PDF)

Customer Journey University (PDF)

How to compete with Amazon using CX (PDF)

Templates

Customer Journey Map Template (Excel)

Customer Experience Checklist (Excel)

Customer Journey Map Template: Retail Edition (Excel)

Customer Journey Map Template: eCommerce Edition (Excel)

Check out also our blog

Stay up to date with Customer Experience trends, and get access to free CX ebooks, templates, webinars, and more.

Webinars

Webinar: How Stockmann Takes Action on Customer Emotions to Improve CX

Free Webinar: How Stockmann Takes Action on Customer Emotions to Improve

Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

Free Webinar: What Actions are CX Top Performers Taking to Succeed

Bezpłatny Webinar: NPS to już za mało! Czy Emotional Experience zdominuje

Ilmainen webinaari: Miten rakentaa erottuva asiakaskokemuksen strategia?

Comment les leaders de l’industrie mesurent l’Expérience Client via l’Expérience Émotionnelle

Webinaire gratuit : Comment les leaders de l’industrie mesurent l’Expérience Client

Free Webinar: Personalized Customer Experience – What, Why, How to measure

Webinar gratuito: Medición de la experiencia emocional – la mayor revolución

Webinaire gratuit : Quel nouvel indicateur surpasse le NPS ? L’Expérience

Free Webinar: New Standard in CX – Measuring Customer Emotions

Free webinar: Expert Tips for Using Customer Emotion Data in Improving

Free Webinar. Q&A with Jaakko Männistö: Ask Anything About The Emotional

Free webinar: Turning One-Time Buyers Into Loyal Customers

Free Webinar: How to ensure the needed CX readiness of your

Free Webinar: How to use automation throughout the customer journey to

Virtual Fireside Chat with Stockmann: Emotional Experience – What, How, Why

Virtuaalinen takkakeskustelu Stockmannin kanssa: Tunnekokemus – mikä, miten ja miksi? (in

EVI survey for measuring Emotional Experience

Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX

Ilmainen webinaari: Mitä NPS:n jälkeen? Tunnekokemus valtaa markkinoita suositteluindeksiltä

Good Customer Experience means more sales

Free Webinar: Spotting Opportunities From Positive And Negative Feedback

Free Webinar: How Winning Companies Turn Customer Experience Data Into Action

FREE Webinar: What Actions Are CX Top Performers Taking To Succeed

FREE Webinar: Emotional Experience – A New Way To Measure Your

FREE Webinar: Putting Your Customer Experience Data Into Action – A

FREE Webinar: 7 Steps On How To Build A Successful CX

On-demand webinar | Q&A with Jaakko Männistö: Ask Anything About the Emotional Value Index (EVI)

Free CX Audit

Would you like to improve your Customer Experience program but don’t know where to start? With the knowledge that our CX experts have, we thought that it would only be logical to give you some tools for success!

Fill out the CX Audit to learn:

– What you are doing great in your CX program
– What are the pitfalls in your CX program
– How to progress with your CX program roadmap
– What are the concrete tasks to take next

Feedbackly is the only CXM solution that measures customer emotions

Feedbackly ROI Calculator

See how much money you will save by building your CX strategy and customer journey with Feedbackly

NPS Calculator

Calculate the NPS (Net Promoter Score) of your business for free. Or calculate your NPS automatically with Feedbackly.